In order for you to estimate when you will receive your parcel during the holidays, we put together all the important information regarding dispatch schedule, customer service availability and 2020 business resumption. For any questions, you can always contact us at  or +44 20 3608 6177

Dispatch Schedule (depending on the products you are ordering)

  • 17-21 December: Normal schedule, daily dispatch
  • 22-23 December: No dispatches
  • 24 December: Daily dispatch with delivery in 4 days
  • 25-26 December: No dispatches
  • 27-31 December: Last dispatches of 2019
  • 02 January: First dispatch of 2019 and resumption of daily dispatches (processing might be slower)

Support Team Availability

  • 23 December - 2 January: Available only on chat and at
  • Starting on January 3rd, we return to being available on all platforms.